POLICIES

 
FULL POLICIES

Renter Age Requirements
Booking guest / cardholder MUST BE 24 years old to rent the cabin and must be present during your stay. ID will be required for verification.

Guest Privacy
We are committed to protecting our guests privacy. Registered guests who may have other guests staying or visiting them are responsible for providing directions and pass codes.  We will not provide this information to anyone other than the person(s) listed on the reservation. We will also not confirm the names of a registered guest to anyone other than the person who is listed on the reservation.

We may collect personal information when you make a reservation. However, we will not sell your personally identifiable information to anyone.

Minimum Stay
A two (2) paid night minimum stay is required on all reservations.

Check In/Out
Check in is a self check-in procedure, there is no management office. Gate and cabin door access codes will be accessible via email, the VRBO or AirBnB website/app 2 days prior to check-in.

Check-in is 4:00 PM or later, Check-out is 11:00 AM
(Unapproved check-outs after 11:00 AM  will be subject to additional charges.) Early check-in or late check-out times may be available if the cabin is not booked the day before or the day after, as long as adequate cleaning time is allowed. Call us at (805) 678-0568 to request. There are no refunds for early check-out or late check-in.

Entry is not permitted until cleaning staff has finished and left the property. In order to provide clean and comfortable accommodations these times must remain firm so that the property may be properly cleaned. When checking out please do not leave dirty dishes and remove all personal items from refrigerator. Please replace furniture back to original location and place all trash in the outdoor trash bin.

Rates
The rate is based on number of guests the property will accommodate comfortably. Overcrowding of property can result in additional charges per person per night and eviction.

Forms of Payment
We accept PayPal, Venmo and all major credit cards including: American Express, Discover, Visa and MasterCard.

Payment/Deposit
A $250 refundable deposit will be required when booking direct. A minimum reservation deposit equal to 50% may be required (selected booking app may require full payment).

Property Damage Protection (Required when booking on VRBO)
Property Damage Protection (PDP) of $49 or optional refundable $1500 deposit is required.  PDP provides you with up to $1,500.00 of coverage for unintentional damage to the rental property during the term of your stay, provided that damages are disclosed to the homeowner or management prior to checkout. Learn more. Any additional damages may be charged to your credit card.

Please ensure the following:

A. No damage is done to the property or its contents.
B. No charges are incurred due to contraband, pets or collection of rents or services rendered during the stay.
C. All debris, rubbish and discards are placed in refuse container outside, and soiled dishes are placed in the dishwasher and cleaned.
D. No linens are lost or damaged.

Cancellations
Cancellation policies may vary by booking website/app, please see VRBO or AIRBNB booking website/app for cancellation details. We are not able to give refunds due to inclement weather and/or early departure.  

Maximum Occupancy
The maximum number of guests is limited to 8 guests. Occupancy above 8 guests will cause extra wear on the property and will result in a $200 per person, per night penalty and eviction.

Supplies
We supply all our guest with a starter supply of coffee products, paper goods, shampoo/body soap, hand and dish soap. Any additional supplies will be provided by the guest.

Maid Service / Cleaning
There is NO daily maid service available. A sufficient number of towels are supplied in each bathroom. Please don’t remove towels, linens or any other items from the cabin. No washer or dryer is available, all linens are washed off-site. 

Prior to checkout, please load the dishwasher and run the cycle. Please leave no dirty dishes.  Please place all trash bags in the bin(s) by the road.

Firewood & Campfires
The property is not stocked with firewood. Please note that it is against the law to leave campfires unattended. Please abide by any fire bans imposed by the State of Arkansas Forestry Servicefor Garland County.

Pets
Not permitted. Having pets in the house or on the property – $200 penalty and eviction.

Smoking
We are a NON SMOKING facility. Please DO NOT smoke inside or in the hot tub. Please smoke OUTDOORS ONLY and deposit all cigarette butts in a trash receptacle. Please do not leave butts on the grounds. $200 will be charged if the cleaning service reports that someone has been smoking in the cabin or hot tub.

Trash
Please place all trash bags in trash bin(s) by the road. 

Internet Access
Internet access is provided at no additional charge. We are not responsible for speed, outages or compatibility with guest computers. Guests may not use the internet service in a manner that violates any local, state, federal or international law or regulation, including but not limited to fraudulent and obscene activity.

Security Equipment
Our properties are equipped with security cameras and motion sensors to protect the property. All cameras are clearly visible, pointed out towards exterior entrances. All camera monitoring is turned off during guest stays. If at any point you are uncomfortable, do not tamper with cameras, please place a wash rag over camera and remove upon leaving.

Electronic Equipment
A $100 fee will be imposed for tampering with any electronic equipment that causes a service call. Please DO NOT move or disconnect ANY cables from electronic equipment for video games or other devices.

Fireplace
The fireplace is a non-vented natural gas log fired firebox. Please do not throw any paper or other combustible materials in the fireplace. Remote to operate the fireplace can be found mounted to the wall to the right of the fireplace.

Candles
We do not allow candles in our homes. This policy has been put in place per our insurance company’s specifications and exceptions will not be considered.

Missing Items/Damages or Items Left Behind
Missing items or damages may be charged to guest account. Personal items left behind can be mailed to a guest at guest’s expense to cover shipping and handling charges.

Parking
Parking is limited. Please do not bring more than 4 vehicles or there may not be enough parking spaces. Park vehicles in drive way only. Parking on the road is not permitted. Any illegally parked cars are subject to towing; applicable fines/towing fees and is the sole responsibility of the vehicle owner.

Tents and RVs
Guests may NOT utilize tents or RV’s on the property.

ATVs/UTVs/Off Road Vehicles
Riding of any ATV/UTV/Off Road Vehicle is prohibited on the property. Guests are welcome to bring Off Road Vehicles to ride at one of the nearby trail systems.

Fireworks and Loud Noises
Shooting of fireworks are not permitted on properties. Loud noises such as shooting of guns and playing loud music outside are not permitted on the properties. Violation of these policies may subject property guest to immediate eviction from property without refund of reservation fees.

Wildlife
There is a significant chance guests will encounter different types of wildlife. No refunds or compensation will be given for any problems resulting from pests inside or outside the property. Do not feed animals you may see around the property nor permit them to enter the property. Do not allow children to play with, pet or feed stray animals. We are not responsible for any wildlife or animal encounters or medical bills resulting from injuries resulting from encounters with wildlife.

Falsified Reservations
Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check in.

Written Exceptions
Any exceptions to the above mentioned policies must be approved in writing in advance.

Liability
It is expressly understood and agreed that the property owners accept no responsibility for losses, injury or accidents to guests or their property. It is further understood and agreed that the property owner shall not be responsible for any personal property left by guests in the premises. This includes the cardholder and all guests of the premises.

Violation of guest policies may result in early eviction with no refunds or additional fees listed below may be incurred.

• NO PETS ALLOWED. Having pets in the house or on the property – $200 penalty and eviction. 
• Having over maximum capacity of 10 guests – $200 per person, per night penalty and eviction. 
• Smoking inside the house – $200 penalty and eviction. 
•  Cutting or damaging trees – cost of removing and replacing individual trees. 
•  Damaged and/or missing items from the house – Cost of individual items. 
•  If any of the above occurs, guests will no longer be allowed to book future reservations.